**REQUIREMENTS** * Bachelor's degree, incomplete degree, or technical career in economic-administrative fields, engineering, sciences, or related areas. * Minimum of two years of experience in a similar position in a Call Center (collections is essential), managing work teams (verifiable). * Proficiency in Office software (Intermediate-Advanced level in Excel, Word, and PowerPoint for executive presentations). * Experience with predictive dialers and digital collection tools. Generally, call center management systems. * Leadership, coaching, and feedback skills with the work team. * Effective communication and problem-solving abilities. * Ability to analyze and synthesize information, identify trends, and make decisions. * Must live close to the work location (no more than 1 hour and 20 minutes away). **RESPONSIBILITIES** * Supervision and coordination of operations for assigned staff within the call center campaign, including supervisors and telephone agents. * Ensuring achievement of financial and recovery targets assigned to the campaign. * Monitoring performance metrics and preparing reports to improve team efficiency. * Defining and implementing collection strategies, as well as creating reports and executive summaries. * Client meetings and support. **SCHEDULE** Monday to Friday: 8:00 AM to 7:00 PM, including break and lunch time. Saturday: 8:00 AM to 2:30 PM, including break time. **WE OFFER** * Monthly income from $15,000.00 to $18,000.00, depending on skills. * Productivity bonus upon meeting objectives. * Statutory benefits. * Life insurance and health plans (dental, nutritional, vision, pet, etc.). * Parking space. * Dining facility.