**No experience required** – All training is paid at regular salary. On-site Call Center Assistant – Accounting and Commercial Insurance Support (U.S.) Location: Tulum, Quintana Roo (Physical office – NOT REMOTE) Employment Type: Full-time (Monday to Saturday, 9:00 a.m. – 5:00 p.m. PST) Salary: $16,000 – $20,000 MXN net/month (depending on experience) + statutory benefits + grocery vouchers, performance-based bonuses Join a professional call center in Tulum serving U.S. clients! **Complete training provided – No prior experience in accounting or insurance required.** ABOUT US We are an accounting and commercial insurance consulting firm with clients in the northwestern U.S. (Washington). We operate an **on-site call center** in Tulum with a modern environment, air conditioning, and high-tech equipment. **All training is paid.** YOUR ROLE You will work **in-office** as part of a team of assistants. You will be the first point of telephone contact for business clients in the **U.S.** (basic English and Spanish). MAIN RESPONSIBILITIES * Answer incoming calls (via softphone / Zoom Phone) from business clients in **basic English** (scripts provided). * Provide first-level support using manuals: invoicing, reports, policies, renewals, endorsements. * Schedule appointments, follow up on cases, and update records (Management System ATOM). * Draft professional emails in basic English. * Constantly collaborate with U.S.-based staff via video call / phone / Teams. ESSENTIAL REQUIREMENTS * University degree (any major: Business Administration, Tourism, Communications, etc.). * Excellent spoken and written Spanish (native level). * Conversational English (minimum B1) – to follow scripts and handle guided calls. * Preferably at least 1 year of experience in a call center, telephone support, or customer service. * Availability to work **100% on-site** in Tulum. * Own transportation or easy access to the office (Hotel Zone / Downtown). VALUED SKILLS * Fast-learning attitude. * Proactivity, organization, and empathy. * Proficiency with PCs and Microsoft Office. WE OFFER * Competitive salary + statutory benefits (IMSS, Infonavit, Christmas bonus, profit sharing). * Grocery vouchers ($1,200 monthly). * **Paid 2-week training** in U.S. accounting and insurance (scripts, software, processes). * Provided uniform and equipment (computer, headset, ergonomic desk). * Promotion path to Supervisor within 6–18 months. * Clean, safe, air-conditioned work environment. Job Type: Full-time Pay: $9,018.93 – $21,645.29 per month Work Location: In person