Job Summary: The Hostess is the boutique’s first impression, responsible for receiving, guiding, and directing visitors, ensuring a warm experience aligned with luxury standards. Key Highlights: 1. First impression of a luxury boutique 2. Curation of the customer experience 3. Strategic management of visitor flow **Schedule** Monday to Sunday: 10:00 AM – 7:00 PM Day off: Tuesday 48 hours per week **Net Salary** $14,000.00 * Statutory benefits * Biweekly payment * Sunday premium pay as applicable ***Purpose of the Position*** *The* ***Hostess*** *is the boutique’s first impression and a key figure in curating the customer experience. Her role is to receive, guide, and strategically direct visitors—monitoring capacity, showroom flow, and supporting daily operations—to ensure a warm, orderly, and luxury-brand-aligned experience.* ***Main Responsibilities: Reception, Direction, and Experience*** * *Welcome customers and visitors in a friendly, professional, and approachable manner.* * *Identify, through brief interaction, whether the visitor: is visiting for the first time and wishes to experience the full offering, or already knows the brand and seeks a specific purchase.* * *Direct visitors to the sales team in an orderly fashion, managing timing and service quality.* * *Ensure each person receives the appropriate experience based on their intent and context.* ***Capacity and Showroom Flow Control*** * *Continuously monitor showroom capacity.* * *Regulate entries and exits to maintain a comfortable, fluid, and harmonious environment.* * *Coordinate with the sales team to balance service and avoid overcrowding the space.* * *Always prioritize experience quality over the number of visitors inside the showroom.* ***Experience Activation*** * *Execute activities, interactive exercises, or games designed to enrich the customer experience when required.* * *Accompany visitors during these activations, maintaining a clear, approachable, and XINÚ-universe-aligned experience.* * *Support the preparation, execution, and wrap-up of such activities.* ***Registration and Follow-up*** * *Maintain the updated* ***visitor log****, recording foot traffic, visitor type, and relevant observations.* * *Share key information with Store Management to support operational decision-making.* ***Operational Support at Point of Sale*** * *Assist in receiving internal requisitions.* * *Collaborate to ensure the point of sale always has the necessary materials for smooth operations.* ***Team and Brand Standard Support*** * *Support the sales team during peak traffic periods to maintain order and spatial oversight.* * *Ensure the first interaction with the brand reflects hospitality, discretion, and luxury.* ***Key Competencies*** * ***Conscious Hospitality:*** *Ability to welcome, listen to, and accompany each visitor with warmth, respect, and sensitivity—creating a first impression aligned with the brand’s universe.* * ***Assertive Communication (Spanish and English):*** *Ability to express oneself clearly, kindly, and confidently—both with customers and internal team members.* * ***Customer Reading:*** *Ability to identify, from the first contact, the visitor’s intent and appropriately direct them to safeguard their experience.* * ***Attention to Detail:*** *Meticulous care for every interaction, gesture, environment, and protocol—ensuring a consistent, high-quality experience.* * ***Capacity and Flow Management:*** *Ability to regulate showroom entries and exits, maintaining a comfortable, orderly, and functional environment.* * ***Operational Proactivity:*** *Willingness to support the point of sale, replenish supplies, and fulfill requisitions—anticipating team needs.* * ***Teamwork:*** *Consistent, empathetic collaboration with the sales team and management to achieve seamless operations.* * ***Problem Resolution:*** *Ability to remain calm, make straightforward decisions, and act judiciously in unexpected situations.* * ***Discretion and Confidentiality:*** *Responsible and confidential handling of information and customer interactions—especially with VIP clients.* * ***Professional Presence:*** *Demeanor, personal presentation, and body language aligned with the standards of a luxury brand.* * ***Punctuality and Reliability:*** *Strict adherence to schedules and responsibilities—ensuring continuity and order in daily operations.* ***Essential Requirements*** * ***English: 100% essential*** *(spoken).* * *Prior experience in hospitality, luxury retail, hospitality industry, or customer service.* * *Excellent appearance and communication skills.* * *Availability to work store hours.* Job Types: Full\-time, Temporary Contract length: 3 months Pay: $14,000.00 per month Application Question(s): * What is something about you that sets you apart from others? * Do you enjoy engaging in conversations with others—and why? Experience: * hostess: 2 years (Required) Language: * Advanced conversational English (Required) Work Location: In person