Remote Systems Assistant

Description

Job Summary: IT People Talent is seeking a Remote Systems Assistant for application support, focused on software development and digital transformation. Key Highlights: 1. Financial stability and solidity 2. Professional and personal development 3. Access to training and mentoring programs **IT People Talent is seeking a Remote Systems Assistant in Xochimilco, Mexico City** -------------------------------------------------------------------------------------- **Who We Are** * We belong to a global group specializing in software development, digital transformation, mission-critical solution support, strategic partnerships with diverse enterprises, and technology partnerships; we care for our employees and offer stability, development, and extensive training. Therefore, we seek remote application support professionals in CDMX. **With Us You Can:** * Achieve financial stability and solidity, as well as short- and medium-term professional and personal development. * Access training programs, mentoring, and certifications for soft and hard skills. * Exercise operational freedom to improve processes, initiate projects, serve customers, and drive continuous improvement. * Maintain a professional balance and personal quality of life within an excellent working environment. **Our Offer** Additionally, we offer job stability and financial solidity; our package includes: * **Monthly salary**: MXN 12,500 (direct employment, 100% nominal), access to cafeteria * **Working hours**: Monday to Sunday, with 2 rotating rest days, from 7:00 am to 4:00 pm * **Work location**: Remote **What You Need to Know** * 2 years of experience in similar roles such as: Application Support, Application Support Specialist, Technical Support, Support Assistant, Support Analyst, Systems Assistant, Customer Support, or Client Services * 1–2 years of first-level (L1) technical support experience for end users involving point-of-sale (PoS) terminals, pin-pads, biometric devices, cabling, internet connectivity, and peripherals * 1–2 years of experience using SQL databases to perform queries, stored procedures, reports, filters, etc. * 1–2 years of experience with ITSM ticketing platforms such as ServiceNow, Remedy, Jira, Trello, etc., and remote access tools such as TeamViewer, AnyDesk, RemoteViewer, Windows Remote Desktop, etc. * Documentation of processes, meeting minutes, incident descriptions, ticket creation, etc. **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * Application and network support * Point-of-sale (PoS) terminals * PoS reporting and ticketing * Cabling and SQL database knowledge * Biometric devices, CCTV, and network systems *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69af4f592e00002400d615c9&source=indeed