***BMW Vecsa Veracruz*** (Located in the Riviera Veracruzana), a company dedicated to the buying and selling of premium automobiles, invites you to join our valuable team of collaborators in the position of: **Customer Service Executive** *Requirements* * Completed Bachelor’s degree * Experience in customer service * Proactive attitude * Time management skills * Problem-solving ability *Responsibilities* * Maintaining a 24-hour telephone call log in the After-sales department * Responding to and following up on all cases submitted via email * Reviewing and tracking all requests received through the Vecsa Customer Service WhatsApp group * Submitting and tracking Early Warning cases to the BMW Customer Service team * Following up on customer requests via telephone calls and emails from the dealership *We offer* * Base salary and statutory benefits starting from day one * Working hours: Monday to Friday, 9:00 a.m. to 2:00 p.m. and 4:00 p.m. to 7:00 p.m.; Saturdays, 9:00 a.m. to 2:00 p.m. * Pleasant work environment ***At Vecsa Veracruz, we do not discriminate against anyone on the basis of race, color, gender, age, origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, or any other characteristic protected by law. *** Employment type: Full-time Salary: $10,000.00 – $12,000.00 per month Benefits: * Company parking * Option for an indefinite-term employment contract Education: * Completed Bachelor’s degree (Preferred) Experience: * Customer service: 1 year (Preferred) Work location: On-site employment