IT Help Desk Coordination TICS SERVICE DESK

Description

Position Summary: IT Help Desk Coordination, leading technical support teams and ensuring operational continuity under ITIL standards. Key Highlights: 1. Coordination of technical support teams in corporate environments 2. Advanced proficiency in Windows and macOS, and solid knowledge of Linux 3. Implementation and supervision of processes aligned with the ITIL methodology **JlsConsultor is seeking an IT Help Desk Coordination TICS SERVICE DESK in El Refugio Campestre – León, Guanajuato** --------------------------------------------------------------------------------------------------------------- Vacancy: IT Help Desk Coordination. SERVICE DESK Urgent vacancy, immediate hiring. León, Gto. 30K Net. Education: ISC, LI, or related degree. Both genders, marital status unrestricted. Age 30–40. Expertise: Minimum 2 years coordinating technical support teams or service desks (especially in multi-company or corporate environments). Essential Technical Knowledge: a. Operating Systems: Advanced proficiency in configuration and troubleshooting of Windows and macOS; solid knowledge of Linux. b. Methodologies: Knowledge of ITIL (certification preferred). c. Tools: Experience with ticketing software and remote access tools. Primary Objective: Ensure operational continuity by guaranteeing that service level agreements (SLAs) are met according to quality standards and international best practices (ITIL). Main Responsibilities: 1. Operational Management: Coordinate the flow of support tickets, ensuring efficient assignment and timely resolution across Windows, macOS, and Linux environments. 2. ITIL Standardization: Implement and supervise Incident, Request, and Problem Management processes aligned with the ITIL methodology. 3. SLA Monitoring: Establish and report key performance indicators (KPIs) to measure user satisfaction and team efficiency. 4. Risk Mitigation: Identify recurring infrastructure failures to propose root-cause solutions and prevent service interruptions. We Offer: Compensation of 30K Work schedule: Mon–Fri 09:00–18:00 hrs; Sat 09:00–14:00 hrs; 1-hour lunch break. **Desired Education Level:** Bachelor’s degree – completed **Desired Experience Level:** Expert Level **Departmental Function:** Technology / Internet **Industry:** Construction **Skills:** * analysis * service * leadership *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=699a6153620000630038a734&source=indeed