Job Summary: Totalplay is seeking telephone operators for technical support—individuals passionate about technology and customer service who can resolve technical issues remotely. Key Highlights: 1. Answering incoming calls with technical issues 2. Basic fault diagnosis and customer guidance 3. Opportunity for growth Totalplay is hiring telephone operators for our **Technical Support** vacancy; if you are passionate about technology and customer service, this is your opportunity to join our team. **Responsibilities:** * Answer incoming calls from customers experiencing technical issues with their television, internet, or telephony services. * Diagnose basic faults remotely by guiding the customer step-by-step (e.g., modem reset, cable inspections, router configurations, etc.). * Escalate cases requiring specialized follow-up. **Requirements:** * Completed high school diploma (verifiable). * Experience in technical support (call center experience not required). * Knowledge of commands: **DNS, IP, CMD, PING, TRACERT, and ROUTER**. * Basic knowledge of networks, computing equipment, and the internet. * Age: 18–45 years. **We Offer:** * Base salary: $9,450 gross monthly * Statutory benefits * Graduation bonus: $2,000 * Performance bonus: $2,000 – $4,000 * Paid training * Growth opportunity after 1 year. Location: Narvarte neighborhood, Benito Juárez, CDMX Schedule: Part-time and full-time, Monday–Sunday with rotating days off (EVENING SHIFT) Work Modality: On-site ***If you meet the requirements, apply through this channel or send your updated CV to #56 32t 38? 13 92!***