**We are a 100% Mexican financial company whose primary objective is to improve the financial well-being of Mexican families by providing loans with competitive interest rates in the payroll discount market for individuals employed across various federal and state government entities and agencies in our country.** **We firmly believe that everyone should achieve their personal and professional goals, as well as foster the development of the communities where our business units operate; therefore, we are actively seeking, developing, and retaining top talent—and we invite you to join our team as:** ***“TELEPHONE COLLECTIONS EXECUTIVE”*** **Key Responsibilities:** v Make outbound calls to clients with overdue or pending payments. v Identify and prioritize cases based on age and amount owed. v Record and update information in internal systems. v Resolve client inquiries, clarifications, or payment rejections. v Escalate complex cases according to established protocols. v Meet monthly recovery targets and KPIs. **Requirements:** v Technical degree or bachelor’s degree in administrative or related fields; minimum 2 years of experience in similar positions. v Minimum 1 year of experience in telephone collections or customer service, preferably within the financial sector or SOFOMs. v Familiarity with collections systems; basic Excel proficiency. v Excellent verbal communication, persuasion, empathy, and goal orientation. **We Offer:** · A dynamic and challenging work environment. · Salary commensurate with experience. · Commission payments. · 30 days’ year-end bonus (aguinaldo). · Preferential-rate loans for employees. · Subsidized meal service. · Gym membership discounts. · SGMM (Mexican Social Security Institute coverage). **Employment Specifications:** · Additional rest days beyond those mandated by law. · **Schedule:** Monday to Friday, 2:00 PM to 8:00 PM. **On-site work at our main offices located in the “Edificio del Pantalón”, Cuajimalpa de Morelos Borough, Mexico City.** **We look forward to welcoming you to our team!** Job Type: Part-time Salary: $5,236.15 – $15,214.16 per month Expected Hours: 30 hours per week Benefits: * Gym discount * Major medical expense insurance * Cafeteria service Work Location: On-site employment