**Position: Call Center Agent – Collections (Late Delinquency)** **Requirements:** * Experience in call centers or none * Good communication skills and enjoyment of phone customer service * Basic computer and Excel skills * Negotiation ability * Commitment and punctuality **We Offer:** * Base salary of **$8,364** * Productivity bonus with **no cap** (**$3,000 to $10,000 weekly** approx.) * Retention bonus of **$3,000** * Referral program bonus of **$3,000** * Transportation assistance of **$500 monthly** (evening shift) * Statutory benefits from day one * 100% IMSS coverage * Paid training * Weekly contests with prizes up to **$5,000** **Responsibilities:** * Handling inbound and outbound calls * Collection management for accounts 1 to 64 days past due * Payment follow-up and recordkeeping * Addressing and resolving customer inquiries **Work Location:** Cam. a Sta. Teresa 187, Parques del Pedregal, Tlalpan, CDMX (10 minutes from Metrobús Villa Olímpica) **Schedule:** * Monday to Sunday * Evening shift from **2:30 pm to 9:00 pm** * Rotating weekday rest day Job type: Part-time Salary: $8,300.00 - $18,000.00 per month Expected hours: 42 per week Workplace: On-site