**Job description: Sales agents over Chat** Sales agents over Chat at RUI are responsible for receiving messages from existing and new customers regarding Internet services. Armed with superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast\-paced and energetic environment. **Essential Duties and Responsibilities: (Other duties may be assigned)** * Maintain relationships with existing customers, and forge relationships with new customers. * Must be comfortable taking inbound chats and calls to upgrade, offer promotions, retain customers, or regaining customers. * Deliver prepared sales pitch, reading from scripts that describe products or services, to influence potential customers to purchase a product or service * Listen to customer concerns with the goal of identifying the causes of the problem * Solve customer challenges and regain customer confidence by using empathy, and building rapport with customers * General knowledge of company, products, and/or services * Obtain customer information and enter data into various CRM systems * Adhere to QA requirements and utilize a call flow * Comply with federal and state regulations, as well as company and client policy, with regards to the handling of confidential consumer information **Characteristics of an ideal candidate:** * Sales and customer service experience (call center, retail, door\-to\-door) * Persuasive, not aggressive * Proficient with technology applications; chats, email, internet browsers, search engines and data management systems * Ability to work independently as well as part of a team (promote positive work environment) * Excellent English communication skills (professional demeanor); written \& verbal. * Proficient in multi\-tasking * Ability to build rapport with customers, empathy, responsiveness, and patience * The ability to thrive in a fast\-paced environment in which change, and ambiguity are prevalent **What we offer:** * Exciting Work Environment * Competitive base pay \+ lucrative commission (all sales made are guaranteed payout and commissions are uncapped) * Attendance Bonus * Food Vouchers * Paid Training * All employee benefits the law provides * Paid Time\-Off **Job Type: Full\-time** **Base Salary: $18,000\.00 MX to $20,000 Pesos gross per month** Education: * High school or equivalent (Required) Experience: * Sales: 1 year (Required) * Multitasking: 1 year (Required) * Computer navigation: 1 year (Required) * Upselling: 1 year (Required) * Call center: 1 year (Required) \*\*Candidates will be required to pass a written and typing assessment. **Work Location: On site – Insurgentes Sur 810, Colonia Centro Valle, Alcaldía Benito Juárez CDMX** Job Type: Full\-time Pay: $18,000\.00 \- $20,000\.00 per month Experience: * Sales: 1 year (Required) Language: * English (Required) Work Location: In person