Customer Service Personnel

Description

Job Summary: We are seeking customer service personnel with experience in call centers, legal or financial advisory services, and billing to manage surety bonds and ensure customer satisfaction. Key Highlights: 1. Dynamic customer service role with a focus on legal and financial analysis. 2. Opportunity for professional development in comprehensive surety bond management. 3. Active collaboration in the authorization and follow-up process of surety bonds. Job Posting Customer Service Personnel Location: La Magdalena Contreras, Mexico City Company: Intertec Insurance and Surety Agent Posted on May 12, 2026 Valid until May 27, 2026 Net Monthly Salary $15,000\.00 \- $15,000\.00 Apply Folio: 21133499 Description We require personnel with experience in call centers, telephone-based legal or financial advisory services, and billing. Requirements * Required academic level: Bachelor's degree * Academic status: Graduated * Required field of study (related fields): Administration * Experience: 3 \- 4 years in Customer Service Personnel * Knowledge and tools: + Quality management knowledge + Customer service + Policy issuance * Language(s): + English \- Intermediate * Skills and competencies: + Problem analysis and resolution + Results orientation + Problem analysis and resolution + Work quality + Negotiation + Customer orientation + Negotiation + Customer orientation + Communication + Work quality * Candidate availability: + No travel required Schedule Monday to Friday Full-time 09:00 \- 17:00 Schedule clarification: Schedule availability is subject to the conclusion of the consultation. Responsibilities and Activities * Receive and analyze legal, financial, and guarantee-related information from customers for surety bond issuance in accordance with the LISF (Law of Insurance and Surety Institutions) * Receive and evaluate collected information, identifying customer needs * Monitor surety bond issuance through to delivery within the time frame committed to the customer (principal or beneficiary) * Deliver complete information to the issuance executive for entry into the surety company’s system * Authorize surety bonds per the “delegation matrix” or negotiate authorization with the surety company * For cash payments, send invoice/receipt and request payment confirmation from the customer, with a copy sent to collections The company offers * Statutory benefits * Life insurance * Indefinite-term employment contract Recruitment Process * HR INTERVIEW \- scheduled * HR DIRECTOR AND DEPARTMENT DIRECTOR INTERVIEW \- scheduled * Start date of your recruitment process: May 12, 2026 * Recruitment process duration: 1 Week About the company