***Grupo Mag, located south of Mexico City, is looking for your talent as*** \_ **Customer Service Executive**\_ ***What we’re looking for in you*** * · *High school diploma in economics, administration, or related fields.* * · *Minimum 1 year of experience in telephone customer service, preferably in insurance or financial services.* * · *Excellent spelling and writing skills.* * · *Knowledge of insurance products and general terms (policy types, claims, coverage).* * · Proficiency in CRM systems and call center platforms. ***Your challenge*** * Handle incoming and outgoing calls from customers, agents, or business partners regarding information inquiries, policy queries, payments, claims, and post-issuance services across various insurance companies. * Accurately record each interaction in the CRM system, ensuring full traceability and complete case documentation. * Efficiently route requests requiring intervention from other departments and follow up diligently until resolution. * Resolve issues during the first contact whenever possible, prioritizing customer satisfaction and peace of mind. * Actively participate in continuous improvement programs, feedback sessions, and training initiatives. * Focus on delivering WOW experiences to both external and internal customers. ***YOUR BENEFITS:*** * · *Base salary: $9,000 gross per month* * · *Quarterly performance-based bonus.* * · *Statutory benefits.* * · *Year-end bonus (aguinaldo).* * · *Vacation premium.* * · *Social security.* * · *Vacation days.* * · *Enhanced benefits.* * · *Life insurance.* * · *Medical insurance.* * · *Paid personal days (in addition to vacation days).* * · *Christmas bonus, separate from the year-end bonus.* * · *Biweekly payroll.* * · *Monday to Friday, 8:00 a.m. – 5:00 p.m.* * · *Monthly rotating shifts per person (flexible availability required).* * · *Occasional Saturdays.* ***For reference, we are located just 5 minutes from Six Flags.*** ***If distance is not an issue for you, apply now—we’d love to meet you!*** Employment type: Full-time Salary: $9,000.00 per month Work location: On-site