Customer Service CALL-WhatsApp

Description

Job Summary: Pick and Collect S.A. de C.V. is seeking a Customer Service Specialist to provide agile solutions and positive experiences via messaging channels. Key Highlights: 1. Creates positive experiences in every interaction with customers. 2. We seek talent focused on service and fast response times. 3. Ensures an efficient, clear, and resolution-oriented experience. **Pick and Collect S.A. de C.V. is seeking Customer Service CALL\-WhatsApp in Héroes De Padierna \- Tlalpan, Ciudad de México** --------------------------------------------------------------------------------------------------------------------------- ***Customer Service CALL\-WhatsApp*** Provides agile solutions and creates positive experiences in every interaction. We seek talent with strong written communication skills, a service orientation, and fast response capability to join our digital customer service team. This role is critical to ensuring an efficient, clear, and resolution-oriented experience through messaging channels. **Key Responsibilities:** * Customer service via WhatsApp and phone calls, providing clear and timely information * Simultaneous management of multiple conversations * Resolution of inquiries, follow-up on requests, and closure of interactions * Recording and updating information in the system * Meeting quality metrics, response time targets, and satisfaction goals **Required Profile:** * Minimum 1 year of verifiable customer service experience in call centers or digital channels * Excellent writing and spelling skills * Agility in capturing and managing multiple conversations * Basic to intermediate proficiency in Microsoft Office Suite * Problem-solving ability * Service-oriented attitude, proactivity, and results focus **We Offer:** * Work schedule from Monday to Saturday, with Sunday rest promoted as a fundamental part of personal balance **Desired Education Level:** High School Diploma **Desired Experience Level:** Expert Level **Departmental Function:** Customer Service **Industry:** Automotive **Skills:** * Effective * Initiative * Proactivity *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69e136aa54000037001d6629\&source\=indeed*