AvaFin is an international fintech group operating since 2012; we use a state-of-the-art technological platform for financial solutions in: Mexico, Spain, Poland, the Czech Republic, and Latvia, holding leadership positions in each of these markets. Join the team as: ***Junior Customer Service Specialist*** **Responsibilities** . Customer service and resolution of customer inquiries via call center . Routing calls to the appropriate departments **Requirements** **.** 1 year of customer service experience in a call center . Completed high school diploma (mandatory) . Preferred experience with platforms, WhatsApp, email, and telephone systems . Customer-oriented, empathetic, patient, and articulate **We offer** . Base salary $8,700 . Benefits exceeding statutory requirements . Meal vouchers $3,000 (after entering into an indefinite-term contract) . Monthly bonus for productivity and quality . 30 days’ year-end bonus . Profit-sharing (PTU) **Work schedule:** . In-person, Monday to Saturday for the first three months for training (Anzures neighborhood, CDMX); thereafter, hybrid model. . Full-time. AvaFin is an international fintech group operating since 2012; we use a state-of-the-art technological platform for financial solutions in: Mexico, Spain, Poland, the Czech Republic, and Latvia, holding leadership positions in each of these markets. Join the team as: **Junior Loan Administration Specialist** **Responsibilities** . Handling first-time loan applications via digital channels . Collection, review, and verification of documents . Answering incoming calls to resolve customer inquiries . Making outbound calls to conduct surveys **Requirements:** . Completed high school diploma or incomplete university degree . Experience: 1 year in administrative roles, document review, computer use, and CRM systems. . Competencies: attention to detail and to customers, verbal communication, teamwork, and results orientation **We offer:** . Base salary $8,700 . Benefits exceeding statutory requirements . Meal vouchers $3,000 (after entering into an indefinite-term contract) . Monthly bonus for productivity and quality . 30 days’ year-end bonus . Profit-sharing (PTU) **Work schedule:** . In-person, Monday to Saturday for the first three months for training (Anzures neighborhood, CDMX); thereafter, remote work. . Full-time. Job type: Full-time Salary: $9,000.00 – $12,000.00 per month Benefits: * Remote work * Additional vacation days or paid leave * Meal vouchers Work location: Hybrid remote in Miguel Hidalgo, CDMX