Job Summary: We are seeking a customer service professional to deliver an exceptional experience, handle inquiries, and promote health-related products. Key Highlights: 1. Customer service and sales experience, with a focus on health 2. Multichannel support and empathetic incident follow-up 3. Cross-selling and upselling opportunities to increase average transaction value **Aronnax SA de CV is looking for a Customer Service Representative in Guadalajara, Jalisco** ------------------------------------------------------------------- **About Us** We are a company dedicated to providing products and services focused on **healthcare**, committed to delivering an **exceptional experience to our patients**, efficiently, professionally, and empathetically addressing their needs. **Job Objective** To deliver outstanding customer service by attending to and following up on inquiries, questions, or incidents in an **efficient, courteous, and professional manner**, ensuring high levels of **customer satisfaction and loyalty**. Additionally, to promote and sell the company’s products and services by identifying **cross-selling** and **upselling** opportunities during customer interactions. **We Offer** * **Base salary:** $18,000 MXN monthly (paid biweekly) * **Additional commission scheme** on top of base salary * **Statutory benefits** * **Minor medical expense insurance** * **Discounts and partnerships** with Cinépolis, Proulex, restaurants, schools, and laboratories **Requirements** * Minimum **1 year** of experience in customer service, sales, call centers, or similar roles * **Conversational English at B2 level or higher** * **Availability to rotate shifts** according to operational needs * Experience using **CRM platforms** (HubSpot, Zendesk, Gorgias, Salesforce, or others) **Functions and Responsibilities** * Handle customer inquiries via **phone, SMS, chat, and email**, delivering agile and empathetic service * Follow up on **orders, subscriptions, cancellations, returns**, and other requests * Identify sales opportunities during customer interactions and **effectively close sales**, increasing average transaction value * Ensure a positive experience at every customer touchpoint * Escalate complex incidents to the **Area Manager** and collaborate on resolution * Accurately document all interactions in the **CRM**, ensuring proper follow-up **Location** **Avenida Américas, José María Morelos Street, 44600 Guadalajara, Jalisco** **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Customer Service **Industry:** Pharmaceuticals **Skills:** * Conversational English * Valid official documents * Minimum 1 year of experience * Easy access to the work area * Availability to rotate shifts *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=698e178524000038000ce534&source=indeed