**Customer Service / Call Center Supervisor** **Schedule:** * Monday to Friday: 9:30 AM to 6:30 PM * Saturday: 8:00 AM to 1:00 PM (subject to workload) **Job Objective:** Supervise and ensure timely, high-quality customer service (for CACs, STTs, and brands), follow up on cases, incidents, and after-sales processes, guaranteeing adherence to deadlines and customer satisfaction. **Requirements:** * Age: 23 to 40 years old * Completed or incomplete university degree * Minimum of **2 to 3 years’ experience in customer service or call center roles** * Experience in **team supervision** * Proficiency in email management, case tracking, and incident handling * Basic/intermediate English (preferred) * Leadership, communication, and problem-solving skills **Main Responsibilities:** * Supervise and coordinate the customer service team * Handle and resolve escalated cases * Track incidents, guidelines, quotations, and repairs * Monitor KPIs and prepare reports * Directly address brand requests * Manage staff attendance, performance, and productivity * Coordinate with internal departments to resolve cases * Request supplies and administrative support for the department **We Offer:** * Monthly salary of **$11,500 to $12,000** * **Transportation provided by the company** * **Free uniforms** * **Statutory benefits** * **Life insurance** * **Birthday leave day** **Interested candidates please send CV via WhatsApp to 56 3123 4103** With Lic. **Esthela Guzmán** Job Type: Full-time, Indefinite-term contract Salary: $11,500.00 – $12,000.00 per month Benefits: * Salary increases * Free parking * Option for indefinite-term contract * Life insurance * Free uniforms Work Location: On-site employment