Job Summary: Talentos y Formación is seeking a Call Center Training Instructor to facilitate onboarding sessions, design training content, and measure outcomes in a dynamic environment. Key Highlights: 1. Experience in call center operations and team training. 2. Knowledge of key metrics and ability to lead teams. 3. Opportunity for growth and an excellent work environment. **Talentos y Formación is seeking a Call Center Training Instructor in A 10 Minutes From Six Flags \- Tlalpan, Mexico City** ---------------------------------------------------------------------------------------------------------------------------------- **What We Offer:** * Timely payment * Fixed rest day on Sundays * Excellent work environment * Opportunity for growth **What We Value in Your Profile:** * Experience in call center operations (sales, customer service, or collections) * Prior experience in training, coaching, or team development * Knowledge of key metrics such as AHT, NPS, quality, and conversion * Ability to lead groups and deliver knowledge dynamically * Clear and effective verbal and written communication * Basic proficiency with digital tools and training platforms * Bachelor’s degree in Psychology, Business Administration, Pedagogy, or related field **Your Daily Responsibilities Will Include:** * Facilitating onboarding and ongoing training sessions * Designing and updating learning content * Measuring results and monitoring team performance * Identifying improvement opportunities and strengthening skills * Providing individual and group coaching to achieve objectives **Desired Education Level:** Bachelor’s Degree \- Completed **Desired Experience Level:** Mid-Level **Departmental Function:** Human Resources **Industry:** Insurance / Insurance Company **Skills:** * Adaptability * Clear communication * Active listening * Teamwork *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69d139d83400003700005259\&source\=indeed*