*This vacancy comes from the Talenteca.com job board* **Talentos y Formación is seeking a Call Center Agent Trainer in A Unos Minutos De Six Flags \- Tlalpan, Mexico City** -------------------------------------------------------------------------------------------------------------------------- **Call Center Agent Trainer** **Position Objective** Train and develop agents to ensure effective performance in outbound calls, case follow-up, and compliance with internal processes. **Responsibilities** * Deliver onboarding and training to new hires. * Design training sessions, workshops, and training materials. * Evaluate knowledge and operational performance. * Identify training needs based on performance indicators. * Keep manuals and processes up to date. * Coordinate with Operations, Quality, and HR. **Required Profile** * Bachelor’s degree in Education, Psychology, Communications, or related field. * Minimum 1 year of experience as a trainer in a call center environment. * Certification in training or instructor development (preferred). **We Offer** * A dynamic and collaborative work environment. * A guided mentoring process aimed at fostering autonomy. * Sundays and official holidays off. **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Customer service **Industry:** Insurance / Insurance company **Skills:** * Organization * Presentation * Responsibility *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69448cb52f000036008590ba\&source\=indeed*