An important call center is seeking Telephone Agents to provide customer service through **calls, chat, and email**, delivering clear solutions and follow-up on requests related to online purchases and departmental services. **Responsibilities** * Customer service via telephone and digital channels. * Guidance on online purchases. * Order tracking, exchange, and return follow-up. * Clarification of departmental card transactions. * Support in billing processes. * Case registration in CRM and control desk. **Requirements** * Completed high school education. * Minimum of **1 year** of experience in multichannel call center customer service. * Proficiency in PC use, CRM systems, and web navigation. * Excellent voice tone, diction, and spelling. **Schedule** * Monday to Sunday, **1:00 PM to 9:00 PM** * Rotating weekly days off. * Location: Guadalupe Inn neighborhood, very close to the Metrobús José María Velasco station. **We Offer** * Gross monthly salary of **$8,770** * Comprehensive bonus of **$1,500** * Retention bonus of **$1,000** upon completing 3 months * Statutory benefits * Life insurance **How to Apply** Apply directly via Indeed or send your **updated CV via WhatsApp to 55 8617 9337**, specifying the position to schedule an interview. Job type: Full-time Salary: Starting at $8,870.00 per month Benefits: * Grocery vouchers Workplace: On-site