**HR CONNECT S.A. DE C.V. is seeking a Customer Service Representative in Benito Juárez, Mexico City** ------------------------------------------------------------------------------------------------------- ### **Multichannel Customer Service Telephone Executive** **Join our team and deliver an outstanding customer experience!** We are looking for service-oriented individuals with excellent communication skills and customer service experience to join our multichannel call center. ### **Requirements** * Completed high school education (full, legible certificate) * Minimum of **1 year of customer service experience in a multichannel call center** * Proficiency in PC usage and digital tools * Excellent voice tone, diction, and spelling * Strong customer service orientation ### **Responsibilities** * Provide customer support across multiple channels: **phone calls, chat, and email** * Resolve customer inquiries and guide them regarding their **online purchases** * Assist with: + Order tracking + Exchanges and returns + Departmental credit card transactions + Billing ### **We Offer** * Statutory benefits from day one * **Monthly food vouchers** (deposited during the second half of the month) * **Life insurance** * **$1,000 retention bonus** upon completing 3 months with the company ### **If you meet the profile and seek job stability, this opportunity is for you.** **Apply now and become part of our team!** **Desired education level:** High school **Desired experience level:** Entry-level **Departmental function:** Customer service **Industry:** Call centers / Telemarketing *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6949907e3900003700b6d50a&source=indeed*