**CONSORCIO JURIDICO SINERGIA EMPREESARIAL is seeking a Call Center Supervisor in Benito Juarez \- Nezahualcóyotl, State of Mexico** --------------------------------------------------------------------------------------------------------------------------------- **Salary:**9\.000,00 (MXN)\-12\.000,00 (MXN) per month Job Description: Join **CONSORCIO JURIDICO**. We are professionals specializing in managing **delinquent portfolios** for nationally recognized financial institutions. We are looking for a **SUPERVISOR FOR TELEPHONE EXECUTIVE TEAMS**. If you are motivated by exceeding targets, developing talent, and optimizing processes, this is the right place for you. Your responsibilities: * **Team Management:** Monitoring and evaluating group and individual performance, as well as providing constructive coaching to improve team skills and results. * **Strategy and Execution:** Implementing strategies and techniques to enhance collections management and agreement achievement, ensuring monthly targets and objectives are met. * **Problem Resolution:** Managing and resolving operational and telephone service issues. Requirements: * Prior experience supervising executive teams *(1 year)* * Knowledge and proficiency in Excel * Experience using call management tools * Experience in collections * Completed high school education We offer: * Base salary of $9,000 \+ commissions. (Earnings exceed $12,000) * Professional development opportunities Position type: Full-time Education level: * Completed high school (preferred) Work location: On-site employment **Desired education level:** Higher education \- degree holder **Desired experience level:** Expert level **Departmental function:** Customer service **Industry:** Call Centers / Telemarketing **Skills:** * Collections experience * Excel knowledge * Problem solving *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=694eb5223c00005e003f0b6e\&source\=indeed*