*This job posting comes from the Talenteca.com job board* ### **Job opening for Prixz in La Magdalena Contreras, Mexico City** A leading company in pharmaceutical product sales is seeking a **Contact Center and Sales Coordinator.** **Your objective:** Lead and optimize Contact Center operations with a focus on customer service excellence and achievement of sales goals by designing strategies to maximize customer retention and operational efficiency of the multichannel support team. **Main responsibilities:** * Supervise and coordinate daily Contact Center activities (inbound, outbound, chat, social media, etc.). * Establish and implement sales strategies to increase telephone and digital sales. * Ensure compliance with customer service and sales KPIs: TMO, Service Level, Conversion Rate, Retention, among others. * Design scripts, sales arguments, and protocols for consultative customer service and sales. * Recruit, train, motivate, and evaluate the executive team. * Implement technological tools and continuous improvement processes. * Handle and resolve complaints or complex escalations from key customers. * Generate executive reports and analysis for decision-making. **Some of your key KPIs will be:** * Lead-to-sale conversion * Service level and customer satisfaction (CSAT / NPS) * Team productivity * Customer retention and repurchase **Requirements:** * Completed bachelor's degree. * +3 years of experience managing sales and service Contact Centers. * Experience with Contact Center management tools. * Analytical skills and results-oriented mindset (Excel, BI, etc.) * Experience in multichannel customer service (phone, WhatsApp, social media). **What we offer:** * Monthly net salary between $25,000 and $30,000 (based on experience) * Statutory benefits * Dynamic and agile work environment * Professional development opportunities * Hybrid work possibility **Desired education level:** Higher education \- degree completed **Desired experience level:** Mid-level **Departmental function:** Medicine / Health **Industry:** Pharmaceuticals *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=692f1ef93f00003f00966db6\&source\=indeed*