Job Summary: We are seeking a professional responsible for coordinating, supervising, and optimizing Monitoring Center operations, ensuring real-time tracking and personnel management. Key Highlights: 1. Professional development 2. Dynamic work environment 3. Participation in technological security projects MONITORING CENTER DEPARTMENT HEAD **SEC Solutions / PLSAT** Satellite Protection and Logistics **Location:** Toluca, State of Mexico **Work Mode:** On-site – Full-time JOB PROFILE We are seeking a professional responsible for **coordinating, supervising, and optimizing Monitoring Center operations**, ensuring real-time vehicle tracking, proper handling of critical events, and management of operational staff in the area. JOB DESCRIPTION DEPARTMENT HEAD… MAIN RESPONSIBILITIES **Monitoring Center Operations** * Supervision of monitoring operators * Control of GPS monitoring operations * Supervision of critical events and security protocols * Coordination with operators and clients **Operational Management** * Evaluation of operational records * Supervision of call quality * Shift coordination * Follow-up on operational incidents **Administrative Management** * Generation of client reports * Database updates * Geofence and catalog administration * Departmental document control ACADEMIC PROFILE **Bachelor’s degree in Logistics or related field** EXPERIENCE AND KNOWLEDGE * Experience in GPS or CCTV monitoring centers * Proficiency in satellite tracking platforms * Proficiency in Microsoft Office suite * Familiarity with operational communication tools KEY COMPETENCIES ✔ Leadership ✔ Decision-making under pressure ✔ Attention to detail ✔ Effective communication ✔ Operational analysis capability WE OFFER * Statutory benefits * Free uniforms * Professional development * Dynamic work environment * Participation in technological security projects Job type: Full-time Salary: $8,080.41 – $12,516.74 per month Benefits: * Salary increases * Employee discounts * Company parking * Cafeteria service * Company phone * Free uniforms Workplace: On-site employment