Position Summary: INSTAPURA seeks a Technical Service and Customer Service Manager with experience in supervising service schedules, tracking service policies, and managing technical teams. Key Highlights: 1. Leadership in managing technical service and after-sales support departments. 2. Coordination and organization of technical service teams. 3. Control of technical expenses and inventories of materials and equipment. **INSTAPURA**, a leading Latin American manufacturer of water purification equipment, is seeking: **"TECHNICAL SERVICE AND CUSTOMER SERVICE MANAGER"** **NOTE: THIS POSITION IS ADMINISTRATIVE, NOT OPERATIONAL** **Responsibilities:** 1\. Service Schedule Supervision: * Supervise and manage the service schedule, ensuring efficient resource allocation and customer satisfaction. * Coordinate with shipping and procurement departments regarding technical teams, materials, etc., to guarantee availability and punctuality for scheduled services. 2\. Policy Tracking: * Conduct detailed tracking of customers’ service policies, ensuring timely renewals and compliance with agreed terms. 3\. Monthly Sales Reporting: * Prepare monthly reports on service and installation sales, providing analysis and recommendations to improve commercial performance. 4\. Technician Schedule Organization: * Coordinate and organize technicians’ schedules, assigning tasks and priorities based on customer needs and quality standards. 5\. Installation and Service Cost Estimation: * Participate in cost estimation and budgeting for installation and service projects, ensuring profitability and accuracy in estimates. 6\. Hotel, Airline, and Vehicle Reservations: * Manage accommodation, transportation, and logistics reservations for technical staff, ensuring efficiency and comfort during travel. 7\. Technical Expense Control: * Supervise and control expenses related to technical services and installations, identifying opportunities for savings and optimization. 8\. Service and Technical Inventories: * Conduct regular inventories of materials and equipment, ensuring appropriate availability and efficient resource management. 9\. Customer Revenue Management: * Supervise the billing and collection process for services rendered, ensuring accuracy and timeliness of payments. 10\. Coordinate and supervise the entire service and installation technician team **Skills:** > Leadership capability > Proactivity > Problem-solving ability > Frustration tolerance > Initiative > Responsibility > Stress management > Working under pressure **Requirements:** Bachelor’s degree in Engineering, Business Administration, or related field. Minimum 5 years of experience in managing technical service departments, operations, or after-sales support. Minimum 3 years of experience leading and coordinating work teams, including field technical personnel. Experience in planning and administration of resources. Ability to manage departmental performance indicators, optimize resources, and continuously improve processes. Experience in customer relations and tracking contracts or service policies (desirable). Basic knowledge of quotation preparation and technical services, with emphasis on profitability and cost control. Proficiency in digital tools and management systems (ERP, CRM, or administrative software) is considered an advantage. Experience – 5 years or more working with teams, installations, and/or warranty policies Age: 30 to 50 years old Flexible working hours **We Offer:** Salary: $18,000.00 to $20,000.00 monthly gross, depending on qualifications Grocery vouchers Uniforms upon joining the company Statutory benefits Weekly payments Work schedule: Monday to Friday, 8:00 AM to 5:00 PM, with a 1-hour lunch break Applicants who meet the profile are invited to submit their CV with photograph and contact information. Job Type: Full-time, Indefinite-term contract Salary: $18,000.00 – $20,000.00 per month Benefits: * Free uniforms * Grocery vouchers Workplace: On-site employment