Position Summary: Manage and supervise the overall operation of an ecotourism complex, ensuring quality standards, customer service, and operational efficiency. Key Highlights: 1. Opportunities for professional growth and development 2. Dynamic and challenging work environment 3. Economic and job security, with a career development plan **Ecotourism Complex located in Matanchén, Nayarit.** **Seeking:** *Operational and Administrative* Coordinator **General Purpose of the Position** Manage and supervise the overall operation of the ecotourism complex, ensuring proper execution of processes. Guarantee compliance with quality standards, customer service, and operational efficiency, supported by corporate departments. **Key Responsibilities** * Coordinate and supervise on-site operational staff activities. * Ensure compliance with quality standards in service and hospitality. * Implement and monitor daily operational processes across accommodation, food & beverage, and maintenance areas. * Evaluate staff performance and report training needs or adjustments to Corporate HR. * Request and hire temporary and weekend staff according to the base staffing policy. * Report and coordinate with the maintenance team regarding corrective and preventive maintenance requirements. * Execute and supervise procurement of operational supplies (food, cleaning, maintenance). * Ensure accurate recording of inventory receipts and production reports in required information systems. * Manage, with team support, inventory control of kitchen supplies, bar supplies, small equipment, and linens. * Monitor operational indicators: occupancy, revenue, maintenance, and user satisfaction. * Supervise daily cash operations. * Safeguard cash withdrawals from the operational cash register per established procedures. * Process required operational payments, maintaining appropriate records for cash fund allocation. * Process payroll payments for staff. * Attend to and quote package or group services requested by visitors to the complex. * Establish agreements with institutions and service providers to promote sales of the complex’s services. **Knowledge Requirements:** * Hotel, food and beverage management. * Service quality. * Safety and hygiene regulations. * Inventory management. **Competencies:** * Leadership. * Analysis and problem-solving. * Conflict resolution. * Effective communication. * Customer service orientation. * Proficiency in applications and information systems. **Experience:** * 2–3 years coordinating hotel and restaurant services. * 2 years supervising and coordinating multidisciplinary teams. * 1 year managing budgets. *Attitudes:* Ethics, discretion, emotional composure, customer service orientation, resilience. **We Offer:** * Weekly gross salary of $3,000 + KPI-based bonuses (open to negotiation based on candidate profile). * Statutory benefits (direct employment by the company). * Training programs and salary increases. * Economic and job security. Professional career development plan exceeding 5 years. * Accommodation provided if not residing in the area. ***Work Location:*** Matanchén, Nayarit. Monday to Sunday, 8:30 AM to 6:30 PM / midweek day off ***Do you meet the profile and wish to join our team?*** We offer a dynamic and challenging work environment with opportunities for professional growth and development. Apply now! Employment Type: Full-time, Indefinite-term Salary: $15,000.00 – $18,000.00 per month Benefits: * Option for indefinite-term contract Work Location: On-site employment