At nuDesk, we don’t do corporate clichés. We build smart teams, work with purpose, and partner with US\-based companies that move fast and think big. We’re looking for an **Account Manager** who enjoys building relationships, owning results, and being the bridge between clients and internal teams. Someone organized, proactive, and comfortable working in an English\-speaking, fast\-paced environment. If you like structure but hate micromanagement, this role is for you. What you’ll do * Manage and nurture relationships with US\-based clients * Act as the main point of contact, ensuring smooth communication and follow\-ups * Coordinate internally with operations, recruiting, and leadership teams * Track accounts, deliverables, timelines, and client expectations * Identify risks, opportunities, and areas for improvement within accounts * Maintain clear documentation, reports, and performance updates * Ensure service quality, SLA compliance, and client satisfaction What we’re looking for * Previous experience as an Account Manager, Client Success Manager, or similar role * Experience working with Mortgage US\-based clients (required) * Strong communication skills in **English (written and spoken)** * High level of organization and attention to detail * Ability to manage multiple accounts and priorities at the same time * Professional, proactive, and solution\-oriented mindset * Comfortable working **on\-site in Mazatlán** Nice to have * Experience in BPO, staffing, fintech, SaaS, or professional services * Familiarity with CRMs, spreadsheets, and reporting tools * Experience coordinating cross\-functional teams What we offer * Competitive salary (based on experience) * Growth opportunities within a fast\-growing, international company * Direct exposure to US clients and global projects * A collaborative, human, and modern work environment * Stability, structure, and room to make an impact If you’re looking for a place where your work actually matters, where you’re trusted to own your role, and where things move fast (but with intention), we’d love to meet you. Tipo de puesto: Tiempo completo Beneficios: * Aumentos salariales * Seguro de gastos médicos mayores * Vales de despensa Pregunta(s) de postulación: * Do you have previous experience as an Account Manager in a Mortgage Company? Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial