Job Summary: A leading company in flexible packaging materials is seeking a Technical Support Specialist to handle AAA accounts and improvement opportunities, with expertise in manufacturing processes and raw materials. Key Responsibilities: 1. Handle AAA accounts and improvement opportunities 2. Master manufacturing processes and raw materials 3. Teamwork and problem solving *Abyplastic seeks a Technical Support Specialist for the plastic industry in Anahuac – Miguel Hidalgo, Ciudad de México* A leading company in the flexible packaging materials sector, expanding its operations, is seeking a candidate for its technical department. Job Objective: Ensure timely handling of AAA accounts through notifications and follow-ups, and address improvement opportunities. Functions and Responsibilities: * Ensure continuity in meeting customer needs. * Organize and schedule requirements. * Verify that scheduled tasks are completed on time and ready for shipment. * Understand and master the manufacturing process to effectively resolve product application issues. * Understand and master the characteristics and qualities of raw materials as part of technical support, enabling efficient responses to reported issues. * Knowledge and mastery of KPIs and measurements to facilitate smoother adaptation into the process. Skills: Leadership Analytical ability Problem solving Teamwork Critical thinking **Requirements** * Minimum education: Bachelor’s degree * 2 years of experience * Age: 28 years and older **Working Hours** * Monday to Friday, 9:00 AM to 6:00 PM * Saturdays, 9:00 AM to 1:00 PM Availability to relocate and travel required Employment Type: Full-time Salary: $16,000.00 – $18,000.00 per month Benefits: * Free uniforms Work Location: On-site employment