Job Summary: Guarantee timely delivery of digital products to customers while maintaining operations and service protocols to meet quality standards. Key Highlights: 1. Ensure the channel’s home delivery service objectives are met. 2. Manage operational staff and customer service. 3. Ensure the availability of physical and technological tools for the channel. Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services to all Mexicans. With an outstanding track record of over 30 years in the market, we have achieved steady and consistent growth, serving customers through our network of more than 1,500 stores and a workforce exceeding 20,000 employees. We are the leading national pharmaceutical chain. Join our team! **Job Mission** The mission of this role is to guarantee that products are delivered to customers on time and as required, via the digital home delivery channel, through correct operations, strict adherence to processes and service protocols, thereby achieving established quality standards. **Job Description** Key Responsibilities \- Ensure the channel’s home delivery service objectives are met. \- Monitor incidents and/or accidents related to the channel. \- Ensure the availability and optimal operation of the channel’s physical and technological tools. \- Manage staffing levels in accordance with demand, productivity, and channel analysis. Requirements \- Completed high school or technical degree. A bachelor’s degree or engineering degree (in progress or completed) in economics or administration is desirable. \- 1+ year of experience in the home delivery service channel. Experience in retail or distribution centers is desirable. \- Management of operational staff and customer service. \- Knowledge of systems and processes for delivery monitoring. **Employment Type** Permanent **Work Model** On-site At Farmacias del Ahorro, we care about you—your well-being matters! We promote and verify the adoption of measures supporting equal opportunity and the elimination of all forms of discrimination in any of our recruitment processes and workplaces. We will never request any type of payment as part of the recruitment process; please exercise caution and avoid fraud.