Job Summary: Guarantees timely product delivery to customers through the digital home delivery service channel while maintaining operational efficiency and adherence to service protocols. Key Responsibilities: 1. Ensure the achievement of objectives for the home delivery service channel 2. Manage staffing in accordance with channel demand and productivity 3. 1+ year of experience in the home delivery service channel Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services to all Mexicans. With an outstanding track record of over 30 years in the market, we have achieved steady and consistent growth, serving customers through more than 1,500 stores and a large team of over 20,000 employees. We are the leading national pharmacy chain. Join our team! **Job Mission** The mission of this role is to guarantee on-time and accurate product delivery to customers via the digital home delivery service channel, through proper operations, strict adherence to processes and service protocols, thereby achieving established quality standards. **Job Description** Key Responsibilities \- Ensure the achievement of objectives for the home delivery service channel. \- Monitor and follow up on incidents and/or accidents related to the channel. \- Ensure the availability and optimal functionality of physical and technological tools used by the channel. \- Manage staffing in accordance with channel demand, productivity, and channel analysis. Requirements \- Completed high school or technical degree. A bachelor’s degree or engineering degree (in progress or completed) in economics or administration is desirable. \- 1\+ year of experience in the home delivery service channel. Experience in retail or distribution centers is desirable. \- Experience managing operational staff and customer service. \- Knowledge of systems and processes for delivery monitoring. **Employment Type** Permanent **Work Model** On-site At Farmacias del Ahorro, we care about you — and want you to be well! We promote and verify the adoption of measures supporting equal opportunity and eliminating all forms of discrimination throughout our recruitment processes and at our workplaces. We will never request any form of payment as part of our recruitment process; please exercise caution and avoid falling victim to fraud.