Job Summary: The Incubation Support role guides and supports new ambassadors remotely during their integration, ensuring performance tracking and feedback for a successful transition. Key Highlights: 1. Guide and support new ambassadors during their initial integration 2. Ensure performance tracking and provide clear feedback 3. Collaborate with teams to improve the incubation process **PLATA** is a digital financial services and technology company aiming to become the top choice for financial services in the Mexican market, delivering financial solutions to all its customers through inclusion, simplicity, convenience, trust, and security. **PLATA** was founded in 2022 by executives and investors who have built some of the most innovative and successful digital banking solutions and companies worldwide. **Job Description:** The Incubation Support role is responsible for guiding and supporting new ambassadors remotely during their integration phase (“nesting”). This role ensures performance tracking, delivery of feedback, and early identification of improvement areas to facilitate a successful transition to full operations. **Job Requirements:** \- Strong analytical and data interpretation skills to identify performance patterns and gaps. \- Excellent communication skills to deliver clear and actionable feedback. \- High adaptability and ability to manage multiple incubation participants across different cities. \- Comfort working autonomously in dynamic, fast-paced environments. \- Familiarity with performance tracking tools, KPIs, and coaching methodologies. \- Empathy, patience, and a solution-oriented mindset. \- Prior experience in remote support, customer service, or training roles (preferred). **Job Responsibilities:** * Monitor daily performance indicators (task completion rate, delays, customer feedback, etc.). * Review call recordings or delivery interactions, where applicable, to assess service quality and communication. * Provide remote feedback to ambassadors based on data and qualitative observations. * Identify patterns, deviations, or opportunities for improvement and escalate critical cases promptly. * Collaborate with Senior Ambassadors and the Incubation Coordinator to align on improvement and reinforcement areas. * Document coaching sessions and track individual progress for each incubation participant. **Additional Benefits and Perks**: * Salary Range: $13,000 \- $16,000 Monthly Gross * Bonus Scheme * Statutory Benefits (IMSS, Year-end Bonus, and Vacation) * Major Medical Expense Insurance * Life Insurance * Growth opportunity to help define the site visit process and contribute to platform design * Opportunity to participate in building an innovative company aiming to become Mexico’s largest digital bank * Apply through this channel and we’ll contact you as soon as possible. \#support Job Type: Full-time, Indefinite Term Salary: $16,000\.00 \- $30,000\.00 per month Benefits: * Major Medical Expense Insurance * Life Insurance Application Question(s): * Are you fully available from Monday to Saturday? * Do you have experience supervising field teams? Education: * Completed High School Diploma (Mandatory) Work Location: Remote hybrid in Ciudad de México, CDMX