Job Summary: Customer service and follow-up for remittance shipments, ensuring high-quality service and compliance with company policies, handling phone calls and systems, and coordinating follow-up activities. Key Responsibilities: 1. Telephone support and remittance processing 2. Shipment coordination and tracking 3. Internal support and promotion **Job Description** ---------------------- Customer service and follow-up for remittance shipments, ensuring high-quality service and compliance with company policies. * Customer telephone support: Receive and manage calls following established scripts and procedures for remittance submissions, cancellations, and tracking. * System management: Capture and update shipment data, validate information, tag calls in internal portals, and record necessary notes. * Compliance with requirements: Request documents according to remittance type, notify exchange rates, and ensure adherence to policies and manuals. * Tracking and coordination: Inform agencies and customers about changes, shipment status, cancellations, and updated balances. * Internal support and promotion: Transfer calls appropriately, issue receipts, execute assigned promotions, and complete required training.**Candidate Requirements** -------------------------- * Proficiency in PC usage * Customer service experience * Flexible working hours * Availability to work on weekends * Basic/Intermediate/Advanced English proficiency This position is open to individuals with disabilities. **Compensation** ---------------- 9600**Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the job posting 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ At Maxi, we are Latinos serving Latinos. Our team shares the same background as our customers; we understand their needs firsthand and know that supporting their families is a top priority. For this and many other reasons, Maxi’s mission is to make our customers feel supported — ensuring their money reaches its destination safely and promptly to bring happiness to their families. For convenient money transfers, our customers can send funds in person at one of our agent locations or directly by phone with our customer service representatives. **Our Benefits** ----------------------- Monthly gross salary of $9,600 MXN Rotating shifts Paid training Monthly bonus based on English proficiency level (1000 to 3100\) 100% remote work Minor and major medical expense insurance, plus life insurance Monthly food vouchers (6% of salary) 30-day year-end bonus (aguinaldo) 100% vacation premium $1000 Home Office incentive bonus Scholarships Open English scholarship Training courses Statutory vacation days Visa and passport fee reimbursement Discount coupons Payroll loans Opportunities for advancement to other departments
Juan García
Indeed · HR
Juan García
Indeed · HR
