Job Summary: Systems Engineer to optimize clinical processes, manage incidents, train users, and ensure regulatory compliance in a pediatric hospital. Key Highlights: 1. Clinical process optimization and Electronic Clinical Record (ECR) management. 2. Functional support, incident management, and training for clinical users. 3. Ensuring regulatory compliance and adherence to security and privacy best practices. Pediatric hospital seeking talent for the following vacancy: **SYSTEMS ENGINEER** **Requirements:** * Experience: Minimum 1 year in a similar role * Education: Bachelor’s degree in Systems Engineering/Computer Science or related field * Excellent customer service attitude * Knowledge of ERP (Harmoni) **Responsibilities:** Document, analyze, and optimize clinical processes to ensure proper alignment with the Electronic Clinical Record (ECR). \- Configure forms, catalogs, business rules, clinical templates, and user profiles. \- Provide first- and second-level functional support. \- Manage incidents and requests using ticketing tools and the HIS vendor. \- Plan, execute, and document functional, integration, and regression testing. \- Train clinical users; develop manuals, quick-reference guides, and manage a network of super-users. \- Ensure regulatory compliance and adherence to security and privacy best practices (NOM‑024, NOM‑004, LFPDPPP). \- Monitor key performance indicators: adoption rate, data quality, incident frequency. \- Analyze post go-live improvements and propose continuous clinical workflow optimization. \- Ensure seamless integration with systems such as LIS, RIS, PACS, and other clinical platforms. **Skills:** \- Excellent communication skills with medical and nursing staff. \- Ability to translate clinical needs into clear functional requirements. \- Analytical thinking and problem-solving orientation. \- Change management capability and ability to train diverse groups. \- Organizational skills, tracking ability, and prioritization based on clinical impact. \- Collaborative work across operational departments, IT, and vendors. Desirable: \- Background in health-related fields (Nursing, Medicine, Clinical Chemistry) or Systems/Engineering with clinical exposure. \- Certifications such as ITIL Foundation, HL7/FHIR, Scrum, or similar. \- Experience with ECR solutions including HarmoniMD, Epic, Oracle Health/Cerner, Cirrus, SAP, or others. **We Offer:** * Social security benefits * Year-end bonus (aguinaldo) * Vacation premium * Grocery vouchers * On-site cafeteria Employment Type: Indefinite-term contract Salary: Starting at $17,000.00 per month Work Location: On-site