**IT People Talent is seeking Bilingual Customer Support in La Magdalena Contreras, Mexico City** -------------------------------------------------------------------------------------------------- **Who We Are** * We belong to a global group specializing in software development, digital transformation, mission-critical solution support, strategic partnerships with diverse companies, and technology partnerships; we care for our employees and offer stability, professional growth, and extensive training. Therefore, we are seeking on-site Bilingual Customer Support professionals for our offices in Santa Fe. **With Us You Can:** * Achieve financial stability and short- to medium-term professional and personal development. * Access training programs, mentoring, and certifications for both soft and hard skills. * Exercise operational autonomy to improve processes, launch initiatives, enhance customer service, and drive continuous improvement. * Maintain a healthy work-life balance and enjoy an excellent working environment. **Our Offer** Additionally, we offer job stability and financial security; our package includes: * **Monthly income** of 28,000 to 30,000 Mexican pesos (direct employment, 100% gross salary), * **Work schedule**: Monday through Sunday, with 2 weekdays off; rotating shifts (morning, afternoon, night) each month. * **Work location**: Paseo de la Reforma, Santa Fe. **What You Need to Know** * 2 years of experience in similar roles such as: Application Support, Application Support Specialist, Technical Support, Support Assistant, Support Analyst, Systems Assistant, Customer Support, or Customer Service. * Advanced conversational English required. * 1–2 years of Level 1 (L1) end-user support experience, including ticket creation in Workforce Management (WFM) tools: Zendesk, Freshdesk, Zoho, Dynamics, Jira, ServiceNow, Salesforce, Nice, Genesys, etc. * Sense of urgency, responsiveness to requests, and appropriate handling of end-users from business departments. * Advanced proficiency in Excel, Google Sheets, Tableau, or Power BI for data analysis and report generation. **Desired Education Level:** High School Diploma (or equivalent) **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * WFM Application Support * Excel, Google Sheets, Tableau, Zoho * Power BI, Zendesk Reporting * Jira, Trello, Workforce, CRM * VIP Support, Service Desk *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694b38843600003100bb24c3&source=indeed*