Position Summary: MacStore is seeking a Technical Support professional to join its team, providing assistance to Apple users and personalized service. Key Highlights: 1. Be part of the sales force at MacStore branches 2. Provide first- and second-level technical support to Apple users 3. Professional development with continuous training and career growth **Job Opening: Technical Support – MacStore!!** **At MacStore, we want you to join this great team and launch your professional career!** **Interviews are about to begin.** **That day could be the start of your professional journey with us. Join our sales force at MacStore branches!!** * **MacStore Forum Cuernavaca** * **MacStore Bugambilia** **MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the entire Mexican Republic.** This position is for Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Delivering personalized customer service. * Tracking performed services. * Recommending additional services and promotions. * Meeting performance metrics and indicators. **We Offer:** * **Gross monthly salary: $9,900\.00 (salary increases and service commissions).** * **Monthly food vouchers: $350\.00** * **Punctuality bonus: $900\.00 (for permanent staff)** Statutory and Enhanced Benefits: * 100% IMSS contributions. * **Apple Certified Macintosh Technician certification** * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Year-end profit-sharing of up to 3 months. * Life insurance and funeral expense assistance. * Uniforms. * **Career growth.** * Continuous training. **Additional Benefits After 3 Months (Permanent Staff)** * **Savings fund.** * **Discounts from prestigious brands.** * **Christmas bonus.** Requirements: * Education: Completed high school. * Passion for technology and Apple brand products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or from 12:00 p.m. to 9:00 p.m. (rotating weekly rest days).