Job Summary: Supervise and optimize notarial processes, ensuring on-time delivery, quality, and regulatory compliance, while managing risks and customer satisfaction. Key Responsibilities: 1. Notarial process and workflow optimization 2. Quality management and legal/tax compliance 3. Customer service supervision and inter-departmental coordination Supervise and optimize notarial processes Ensure timely delivery and quality of case files. Standardize internal processes and improve workflows. Monitor operational indicators (timelines, rework, errors, complaints). Verify that case files comply with legal, tax, and administrative requirements. Prevent legal and operational risks through controls and validations. Ensure compliance with internal policies and applicable regulations. Supervise customer service and resolution of incidents. Intervene in sensitive cases or with dissatisfied customers. Coordinate with commercial, legal, and administrative departments. Position Type: Full-time Salary: $20,000.00 - $25,000.00 per month Work Location: On-site employment