Customer Service Executive

Description

Job Summary: We are seeking a Customer Service Executive to manage inquiries, handle complaints, conduct client visits, and support the sales team, ensuring customer satisfaction. Key Responsibilities: 1. Efficiently manages customer service calls and inquiries. 2. Conducts client visits and manages the sales team. 3. Handles complaints and provides appropriate solutions with follow-up. **RH HUNTING is looking for a Customer Service Executive in Tepotzotlán, State of Mexico** -------------------------------------------------------------------------------------- A company specializing in corrugated cardboard is seeking: **Customer Service!** **Work modality:** Office-based and field work. **Work location:** El Trébol, Tepotzotlán, Méx. **Requirements:** * High school diploma (completed) to bachelor’s degree in Marketing, Business Administration or related field. * 1–3 years of experience in customer service. * Valid driver’s license (preferred). * Proficiency in CRM systems. * Proficiency in Microsoft Office Suite (basic level). * Knowledge of negotiation techniques. * Assertive communication skills. * Professional appearance. **Responsibilities:** * Manage incoming calls and customer service inquiries. * Provide customer service and conduct client visits as required. * Identify and assess customer needs to ensure their satisfaction. * Efficiently manage the sales team. * Perform accounts receivable recovery. * Prepare invoices, issue corresponding payment complements, manage collections when required, and carry out customer recovery activities. * Handle customer complaints, provide appropriate solutions and alternatives within established timeframes, and conduct proper follow-up to ensure resolution. **We offer:** * Base salary of $14,000 gross per month. * Monthly food vouchers worth $500. * Statutory benefits. * Induction and training. * Company vehicle (for work-related transportation). **Working hours:** * Monday to Friday, 8:00 am – 6:00 pm. * Occasional Saturday availability required. **Desired education level:** Upper Secondary Education **Desired experience level:** Mid-level **Departmental function:** Commercial / Sales **Industry:** Packaging and Containers **Skills:** * Customer service * Proactive *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6998f7213b00002f00cf6943\&source\=indeed