Description
Summary:
Responsible for reviewing incoming orders for pricing accuracy, collaborating with various teams, and communicating improvements.
Highlights:
1. Ensure pricing accuracy and optimize efficiency
2. Collaborate with National Accounts, Customer Service, and Sales
3. Interpret contract documentation and resolve discrepancies
**Job Summary.**
Responsible for reviewing incoming orders to ensure pricing accuracy. Works closely with National Accounts, Customer Service, and the sales organization to communicate process improvements and/or corrective actions to help optimize pricing efficiency and accuracy. Role may require interactions with customers, sales field and/or customer service representatives via phone, online chat/video, or email to handle a variety of pre\-sales or post\-sales service functions
**Responsibilities:**
* Reviews orders in pricing management dashboard or marked price correction in workflow queues.
* Works closely with Customer Service to review and resolve orders with PO Issues and Uncollected Invoices.
* Compare incoming orders against ERP (Enterprise Resource Planning) system orders (Oracle) and contract documentation in Salesforce, to ensure accurate prices are being invoiced, based on the Surgical Pricing Policy.
* Research contract documentation to interpret terms, accurate pricing, and special pricing rules.
* Communicates with Contracts Team any pricing discrepancies not following the Enovis Surgical Pricing Policy
* Communicates pricing discrepancies to respective parties, being sales organization, customer service, or customers.
* Identify GPO (Group Purchasing Organization) or IDN (Integrated Delivery Network) affiliation on accounts with no pricing in ERP system
**Qualifications:**
(Residence in Baja California preferred; candidates from other Mexican states will also be considered.)
* High School Diploma
* Bilingual role – must be proficient with written and verbal English skills.
* Mix of 3 or more years: **Customer service experience \-preferred\- and Data Entry experience. Ability** to read, interpret and understand medical device contract language with high accuracy
* Knowledge of PDF, Word, **Excel.**
* Knowledge of O**racle or a similar ERP (Enterprise Resource Planning) software.**
**KINDLY UPLOAD YOUR ENGLISH RESUME**
Job Type: Full\-time
Application Question(s):
* Why are you interested in participate in this process?
* What is your minimum gross daily salary expectation?
Education:
* High school or equivalent (Preferred)
Language:
* more than 90% English (Required)
Work Location: Remote