Market Intelligence and Customer Service

Description

Job Summary: We are seeking a Market Intelligence and Customer Service Analyst to identify commercial improvement opportunities and strengthen customer relationships. Key Highlights: 1. Identification of opportunities for improvement in pricing and products. 2. Strengthening customer relationships and follow-up. 3. Generation of reports and improvement proposals. At Grupo Comercial JS, we seek talent with analytical vision, commercial focus, and excellent customer service to join our team as **Market Intelligence and Customer Service**. This position is critical for identifying opportunities to improve pricing, products, promotions, and commercial strategies relative to competitors, as well as strengthening relationships and follow-up with our customers. Main Responsibilities * Visits to strategic locations and competitor review * Collection of pricing, promotion, and product information * Zone-based market analysis * Follow-up on commercial reports * Customer service and follow-up * Generation of reports and improvement proposals Requirements * Experience in customer service, sales, or commercial analysis * Strong verbal communication skills * Attention to detail * Analytical ability * Service-oriented attitude * Availability to travel between branches or zones * Basic Excel proficiency * Familiarity with Google Workspace (Docs, Sheets, Drive) preferred We Offer * Competitive salary based on experience * Job stability * Internal growth opportunities * Ongoing training * Partnership discounts (+visión, ZooAventuras, Aztlán, Acuario Inbursa, etc.) Salary: $8,800.00 - $11,000.00 per month Benefits: * Salary increases * Employee discount * Discounts and preferential pricing * Flexible working hours * Option for indefinite-term contract * Employee referral program * Company-provided mobile phone * Free uniforms Workplace: On-site employment