**_FESA_FORMAS EFICIENTES S.A. DE C.V._** – _a company of ODEMAS is seeking_ **_*_*_*_Customer Service Assistant (Sales Administration)_*_*_*_** Join our team! *Objective*: Follow up on assigned accounts (customers), providing service and resolving customer requests. **_Requirements_**: * Bachelor’s degree * Experience in customer service and support, maintaining a minimal complaint rate. * Results-oriented * Customer-focused *Responsibilities*: * Responsible for monitoring various order reception platforms (BDS, flat files, Ariba, quotations, etc.). * Responsible for entering orders and processing them in AS 400 for release. * Track shipments to ensure timely delivery. * Resolve customer complaints. * Clarify inquiries and follow up on orders. * Work schedule: Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 7:30 AM to 2:30 PM. *We offer*: Base salary: MXN $13,441.50 per month * Statutory benefits * 11% food vouchers * 3% savings fund * 30-day Christmas bonus * Major medical expense insurance * Cafeteria service * Parking Employment type: Full-time, indefinite-term position Salary: MXN $13,441.00 – $13,441.50 per month Benefits: * Savings fund * Credit union * Discounts and preferential pricing * Company parking * Flexible hours * Option for indefinite-term contract * Major medical expense insurance * Vision insurance * Dental insurance * Cafeteria service * Food vouchers Work schedule: * Monday to Friday Workplace: On-site employment