Position Summary: A major automotive agency is seeking a Proactive Contact to schedule appointments, manage customer information, confirm vehicle deliveries, and document complaints, with a focus on customer prospecting and retention. Key Highlights: 1. Customer service experience and complaint handling 2. Key responsibilities in customer service and prospecting 3. Company committed to equity and non-discrimination **TRASINMEX S.A. DE C.V. is seeking a Proactive Contact in Xochimilco, Mexico City** ----------------------------------------------------------------------------------- A major automotive agency *CHEVROLET TEPEPAN* is seeking: ***PROACTIVE CONTACT*** **REQUIREMENTS:** * Education: Completed high school * Minimum experience: 2 years in a similar position * Experience in customer service and complaint handling. **RESPONSIBILITIES:** * Schedule service appointments according to established protocols. * Create and register all customer information in the database. * Confirm vehicle deliveries. * Document customer complaints regarding the service department. * Prospect after-sales customers. * Send letters to prospects and customers (invitations, promotional campaigns, discounts, new vehicles, purchase thank-you notes, etc.) to increase service usage and customer loyalty. **WE OFFER:** * Monthly salary of $9,600 gross \+ commissions * Statutory benefits * Working hours: Monday to Friday, 9:00 am to 6:00 pm; Saturdays, 9:00 am to 2:00 pm. * Work location: Tepepan, Xochimilco ***Our company recognizes its commitment to gender equity and non-discrimination, as well as equal opportunity. Furthermore, it prohibits denying, excluding, or distinguishing any person based on: nationality, language, sex, gender, age, functional disability, social condition, indigenous identity, gender identity, physical appearance, health conditions, religion, sexual orientation or preference, or any other reason that impedes the enjoyment and exercise of human rights.*** ***Likewise, at no time are medical certificates confirming non-pregnancy and/or HIV testing required for hiring, continued employment, or promotion.*** **Desired education level:** Upper Secondary **Desired experience level:** Mid-level **Departmental function:** Marketing / PR / Communications **Industry:** Automotive *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69d413e8430000600000a3a6\&source\=indeed