Operational and Administrative Manager

Description

**Operational Manager — Dental Solórzano** Morelos \| Full-time **At Dental Solórzano, we are not looking for a traditional administrator.** We seek the person who will help us transform a well-established dental clinic into an organized, profitable business prepared to expand across multiple branches. For over 13 years, we have built trust with our patients through high-quality treatments, human-centered experience, and exceptional care. Now we are entering a new stage: systems, leadership, culture, and corporate growth. **And we need someone operationally strong to lead this transition.** **What will you do?** ***You will be responsible for coordinating and supervising the clinic’s daily operations to ensure:*** * An excellent patient experience. * Operational order. * Team follow-up. * Process compliance. * Indicator monitoring. * Continuous improvement. We are not just seeking “someone who manages.” We seek someone who makes things work. ***Your key responsibilities*** ✅ Supervise reception, patient follow-up, and patient care. ✅ Coordinate schedules and operational workflow. ✅ Track KPIs and results. ✅ Lead the operational team. ✅ Resolve issues promptly. ✅ Improve internal processes and organization. ✅ Ensure a premium patient experience. ✅ Implement order, structure, and follow-up. **Ideal profile** ***We seek a person who is:*** * Highly organized. * Solution-oriented. * A firm yet empathetic leader. * Capable of working under pressure. * Growth-minded. * Self-directed and does not require constant supervision. * Focused on solutions and outcomes. ***Desired experience*** ✔ Administration of clinics, hospitals, spas, or service-based businesses. ✔ Team management. ✔ Premium customer service. ✔ CRM usage and patient/client tracking. ✔ Operational organization and KPI management. ✔ Consultative sales or commercial follow-up. ***What we do NOT seek*** ❌ Conflict-prone individuals. ❌ Complacent mindsets. ❌ Lack of follow-up. ❌ Disorganization. ❌ Constant excuses. ❌ Individuals who “only clock in and out.” ***What we offer*** ✨ A genuine opportunity for growth. ✨ The chance to participate in building an expanding company. ✨ A professional and human-centered work environment. ✨ Training and development. ✨ Potential advancement to managerial positions. ✨ Base salary \+ performance-based bonuses. ***About Dental Solórzano*** We believe a healthy smile can change a person’s life. That’s why we don’t just practice dentistry: we build trust, security, and exceptional human experiences. We want lifelong patients—not quick appointments. If you are organized, a leader, and hungry for professional growth, we want to meet you. **Apply now and tell us why you’d be the ideal person to lead this new stage. Please attach your resume.** Salary: $9,500\.00 \- $34,000\.00 per month Benefits: * Professional development support * Discounts and preferential pricing * Option for an indefinite-term contract * Referral program * Company-provided phone Relocation/move possible: * 62926, Ixtlilco El Grande, Mor.: Ability to commute to work without difficulty or plan relocation before starting (Desirable) Application question(s): * On a scale of 1 to 10, how well do you master SWOT analysis? * On a scale of 1 to 10, how well do you master Porter’s Five Forces analysis? Experience: * Business administration: 1 year (Mandatory) Work location: On-site employment