Job Summary: We are seeking an L1 Technical Support Engineer for the configuration, administration, and support of cloud-based contact center platforms, including CXONE and CCAAS. Key Highlights: 1. Technical support and configuration of cloud-based contact center platforms. 2. Implementation and support of CCAAS platform. 3. Experience in administration of contact center platforms. An Information Technology company is seeking an L1 Technical Support Engineer. **WE OFFER** * Salary: $12,500 to $13,000.00 NET monthly (Dependent on experience) * Statutory benefits * Savings fund * Savings box * 100% IMSS coverage * Direct employment contract with the company * Working hours: Monday to Friday (with flexible schedule availability) * Annual school supplies assistance for employees’ children * Reforma **Main Responsibilities:** * PROVIDE TECHNICAL SUPPORT, CONFIGURATION, AND ADMINISTRATION OF CLOUD-BASED CONTACT CENTER PLATFORMS. CXONE * IMPLEMENTATION AND SUPPORT OF CCAAS PLATFORM * PROVIDE TECHNICAL SUPPORT TO CCAAS PLATFORMS. * CONFIGURATION AND SUPPORT OF CONTACT CENTER PLATFORMS. * SUPPORT CCAAS PLATFORMS AND MEET CLIENT-ESTABLISHED COMMITMENTS. **Requirements:** * EXPERIENCE IN CONFIGURATION, ADMINISTRATION, AND SUPPORT OF CONTACT CENTER PLATFORMS. * Contact centers and VoIP telephony (Cxone) * KNOWLEDGE OF CONTACT CENTER. * PROGRAMMING KNOWLEDGE. * DATABASES. SQL * English B2 * Friendly * Responsible Minimum 1 year of experience; only CVs fully meeting all requirements will be considered. Employment Type: Full-time Salary: $12,500.00 – $13,000.00 per month Benefits: * Savings box * Company phone Work Location: On-site