*We are a financial services broker focused on marketing insurance solutions through deep knowledge of our customers and agile response; we are innovative, versatile, and highly service-oriented.* \_ **Customer Service Executive**\_ ***What We Look for in You*** * *High school diploma in economics or administration.* * *Minimum 1 year of telephone customer service experience, preferably in insurance or financial services.* * *Excellent orthography and writing skills.* * Proficiency in CRM and call center platforms. ***Your Challenge*** * Handle incoming and outgoing calls from customers, agents, or business partners regarding informational inquiries, policy queries, payments, claims, and post-issuance services across various insurance companies. * Accurately record each interaction in the CRM system, ensuring full traceability and comprehensive case documentation. * Effectively route requests requiring intervention from other departments and conduct appropriate follow-up until resolution. * Ensure resolution upon first contact whenever possible, prioritizing customer satisfaction and peace of mind. * Actively participate in continuous improvement programs, feedback sessions, and training initiatives. * Focus on delivering WOW experiences to both external and internal customers. ***YOUR BENEFITS:*** * *Base salary: $9,000 gross per month* * *Quarterly bonus based on performance.* * *Statutory benefits* * *Year-end bonus (aguinaldo)* * *Vacation premium* * *Social security insurance* * *Vacation days* * *Enhanced benefits* * *Life insurance* * *Medical expense insurance* * *Paid personal days (in addition to vacation days)* * *Christmas bonus, in addition to the year-end bonus* * *Bi-weekly payroll* * *Monday to Friday, 8:00 AM – 5:00 PM* * *Rotating Saturday shifts once per month (availability required)* Apply now—we want to learn more about you! ***For reference, our office is located 5 minutes from Six Flags.*** Employment type: Full-time Salary: $9,000.00 per month Application question(s): * How long does it take you to travel from your residence to Six Flags? * Do you consider yourself to have a good credit history? * In which sectors do you have customer service experience? Work location: On-site employment