Job Summary: XK MEDIA is seeking a professional to manage the help desk, conduct data analysis, and oversee quality processes in Monterrey, N.L. Key Highlights: 1. Opportunity at a Coparmex partner company 2. End-to-end help desk management and quality processes 3. Data analysis and reporting This vacancy is available to work with **XK MEDIA**, a Coparmex partner company, in Monterrey, N.L. **EDUCATION** Bachelor’s degree / Engineering. Degree holder. 6 months to 1 year of experience. **REQUIRED KNOWLEDGE AND SKILLS** Intermediate Excel proficiency; Power BI or Tableau; Python; 5S methodology; and quality process management. **English Proficiency Level:** Intermediate. **RESPONSIBILITIES** Help Desk Management (CRM), Warehouse Productivity Monitoring, Standardization and 5S, Data Analysis and Reporting, Operational Liaison, ISO 9001 Documentation Management, CRM Implementation, Workflow Management, and Automations. **Employment Type:** Permanent. **BENEFITS** Attendance bonus, food vouchers, and statutory benefits. **Location:** Camelia 1920, Reforma, 64550, Monterrey, Nuevo León. **Work Arrangement:** On-site. **Working Hours:** 8:00 am to 5:30 pm. Job Type: Full-time, Indefinite-term Salary: $13,000.00 - $14,000.00 per month Workplace: On-site employment