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Job Summary: Provide timely customer service and follow-up for Sicoss software clients, managing and resolving requests with high-value service. Key Highlights: 1. Customer requirement handling and follow-up for Sicoss clients. 2. On-site and remote technical support for Sicoss software. 3. Ticket management, incident documentation, and requirements analysis. **Customer Support – Sicoss Software** **Job Objective** Provide timely assistance and follow-up for client requests under Premium and Standard policies, ensuring high-value service for Sicoss software users. Guarantee proper management, documentation, and resolution of requests via channels such as phone calls and email. **Main Responsibilities** * Register, handle, and follow up on customer requests. * Manage and monitor support tickets. * Provide on-site and remote technical support. * Address consulting requests and special programming requirements. * Install, configure, and deploy Sicoss software. * Deliver differentiated support to clients with Premium and Standard policies. * Document incidents and requests in detail. * Analyze and gather requirements for custom development. * Develop SQL queries for support and data validation. **Required Experience** * Experience supporting users of platforms, software, or technological systems. * Experience in help desks or technical support roles. * Handling and follow-up of service tickets. * Experience installing and using software. **Technical Knowledge** * Basic knowledge of payroll and social security. * Basic SQL proficiency. * Basic HTML knowledge (desirable). COMPETENCIES: Proactive, responsible, team-oriented, tolerant, strong communicator, customer-service oriented. Preference for candidates residing in the Southern Zone. Work Arrangement: Hybrid Meal vouchers and punctuality/attendance bonus. Employment Type: Full-time Salary: $18,500\.00 per month Benefits: * Company parking * Meal vouchers Work Location: Hybrid remote work in Álvaro Obregón, CDMX
