Field Engineer

Description

Job Summary: A leading Information Technology Services company is seeking a Field Engineer to provide on-site technical support, diagnosis, and resolution of technical issues, equipment maintenance, fault handling, and replacement part installation, ensuring timely incident resolution. Key Responsibilities: 1. On-site technical support and issue resolution 2. Preventive and corrective equipment maintenance 3. Proficiency in Windows operating systems and structured cabling At **ADS**, a prominent company specializing in Information Technology Services, we invite you to join our team! ***Position Title: Field Engineer – CDMX (Tlalpan, Coyoacán, Santa Fe – Southern Zone)*** ***Hybrid schedule: Monday to Sunday / two days off.*** ***Job Description:*** **On-site technical support** Diagnosis, on-site support, and resolution of project-related technical issues; inspection and configuration of IT equipment to ensure proper operation across client business units. **Equipment maintenance** Performing preventive and corrective maintenance on equipment reported as incidents via the service desk. **Fault handling and requirements management** Diagnosis, on-site support, and resolution of project-related technical issues; inspection and configuration of IT equipment to ensure proper operation across client business units. **Installation of replacement parts for incidents** Installation and configuration of equipment/parts sourced from inventory for replacement and incident resolution. **Tracking status** Providing feedback to service desk personnel regarding the progress of technical issues to ensure timely incident resolution. Ø **Skills:** Technical support for computer equipment § Proficiency in cloning tools and image deployment. § Experience with Windows operating systems (7, 8, 10) § Structured cabling repair Employment type: Full-time Salary: Starting at $12,000.00 MXN per month Work location: On-site employment