Job Summary: We are seeking a customer service professional for a business unit, with skills to respond to inquiries, analyze incidents, and develop improvement strategies. Key Highlights: 1. Multichannel customer service (telephone, email, chat). 2. Data analysis and presentation to management for continuous improvement. 3. Complaint management and scheduling follow-up. **CUSTOMER SERVICE IMPLEMENTATION PLAN FOR BUSINESS UNIT** **Company:** Travel & Live – Specialized Transportation **Required Profile** Bachelor’s degree in: Administration, Marketing, or related field. Main Responsibilities: * Respond promptly and accurately to customer inquiries and requests via telephone, email, or chat. * Review, analyze, and communicate service-related failures or incidents. * Consolidate and analyze customer service data and present it to Commercial and Branch Management. * Provide post-sale support and service to assigned customers; develop strategies to improve service and quality delivered. * Notify customers in advance of itinerary and scheduling modifications or changes. * Monitor punctually the execution of established schedules. * Notify and request corresponding departments to take actions supporting operations. * Maintain continuous interaction with account managers, clients, etc. * Mediate complaint resolution until resolution or formal acknowledgment of dissatisfaction. Requirements: * Availability to work rotating shifts. * Flexible schedule availability to address customer queries. * Sense of urgency. * Attention to and follow-up on incidents. * Professional interaction with internal and external personnel. PREFERRED RESIDENCE IN THE SOUTH ZONE OF THE CITY Employment Type: Full-time Salary: Starting from $12,000.00 per month Work Location: On-site employment