Totalplay is looking for a **CONTROL ROOM ANALYST** Work modality: On-site Schedule: Full-time, Monday to Sunday, with mid-week rest days **Main responsibilities:** Monitor in real time the operation of inbound and outbound channels Manage resource allocation (agents, lines, campaigns) according to workload Identify deviations from operational KPI compliance Generate daily operational control and incident reports. **Requirements:** Completed high school diploma (verifiable) Minimum 6 months’ experience in areas such as: sales, customer service, or document verification in a CALL CENTER Analytical ability, capacity for real-time decision-making, and ability to work under pressure Availability to work Monday–Sunday with mid-week rest days Strong verbal communication skills **We offer:** Gross monthly salary of $9,500.00 Punctuality and attendance bonus of $1,000 Statutory benefits from day one Paid training **Work location:** Portales Sur, near Metro Eje Central, Benito Juárez, CDMX. ***If you’re interested and meet the requirements, please send your updated CV to #56 32t 38? 13 92!***