Job Summary: We are seeking a Call Center Advisor to attract and convert prospects into students, contributing to the university’s enrollment goals. Key Highlights: 1. Prospect attention and follow-up to convert them into students 2. Participation in prospecting campaigns and achievement of targets 3. Effective and persuasive communication in an educational environment UNIVERSIDAD LATINA S.C. We are an institution with over 57 years of experience in education in Mexico. At Universidad Latina S.C., we are looking for a CALL CENTER ADVISOR **Requirements:** . Education: Completed high school diploma. . Both genders **Experience:** . 3 months to 1 year . Professional appearance . Sales aptitude **Responsibilities:** Provide timely attention and follow-up to prospects interested in our academic offerings, aiming to convert leads into enrolled students and contribute to the university’s enrollment targets. 1\.\- Answer incoming and outgoing calls, WhatsApp messages, and CRM interactions with interested prospects. 2\.\- Conduct timely follow-up on leads generated by campaigns (social media, fairs, website, etc.). 3\. Provide clear information regarding: Academic programs, costs and scholarships, enrollment processes for academic offerings (High School, Undergraduate, and Graduate programs). 4\. Identify prospect needs and advise them on career selection. 5\. Register and update information in CRM or database. 6\. Meet contact, scheduled appointment, and enrollment targets. 7\. Follow up with applicants until enrollment. 8\. Route prospects to academic departments or admissions as needed. 9\. Coordinate appointments across the four campuses (South, Roma, Cuautla, and Cuernavaca). 10\. Participate in prospecting and follow-up campaigns. 11\. Meet individual targets and contribute to team targets. 12\. Maintain service quality (quality evaluations / QA). **Additional Skills:** Experience in universities or educational institutions. Proficiency in digital tools (WhatsApp, WhatsApp Business, CRM, basic Excel). High commercial energy. Effective and persuasive communication. Results-oriented. Organization and follow-up. We Offer: . Statutory benefits . Bi-weekly salary . Positive work environment **Work Location:** Av. Pedro Henríquez Ureña 173, Los Reyes, Coyoacán, 04330 Mexico City, CDMX **Schedule:** MORNING SHIFT: 08:00–16:00 hrs, Monday to Friday (1-hour lunch break) EVENING SHIFT: 13:00–21:00 hrs, Monday to Friday (1-hour lunch break) Saturday and Sunday rotation: 09:00–14:00 hrs, shared between both shifts **Salary:** $10,000 gross monthly *"At Universidad Latina, S.C., we strive to provide equal employment opportunities to all candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, nationality, disability, or any other characteristic protected by federal, state, or local laws."* Employment Type: Full-time Salary: $9,999.00 – $10,000.00 per month Workplace: On-site