Job Summary: Leads and supervises a team of collection agents to optimize account recovery and ensure a productive work environment. Key Highlights: 1. Lead a team of collection agents 2. Monitor performance and provide feedback 3. Identify opportunities for improvement in collections **Different Technologies SAPI de CV is seeking a Supervisor in Roma - Cuauhtémoc, Ciudad de México** ---------------------------------------------------------------------------------------------- **Join Plata Card and become part of the financial revolution transforming Mexico!** Plata is a digital bank revolutionizing banking with fairer, simpler, and more people-centered financial services. At Plata Card, we combine technology, purpose, and agility to deliver accessible and reliable financial products. ***Position open for candidates with experience as a COLLECTION SUPERVISOR. Telephone collection experience is mandatory; candidates without prior collection experience will not be considered.*** **Job Responsibilities:** * Lead and supervise a team of **collection agents**, ensuring achievement of daily and monthly targets. * Coordinate team **schedules, tasks, and responsibilities** to ensure smooth operations. * Monitor calls and agent performance, providing **continuous feedback** and coaching. * Collaborate with the **Quality** department to ensure compliance with standards and guidelines. * Identify opportunities for process and collection strategy improvements to optimize **account recovery**. * Collaborate with **Operations, Quality, and Finance** to ensure efficient, business-aligned processes. * Guarantee a productive work environment focused on results and continuous improvement. **Requirements:** * **Minimum 1 year of recent experience in COLLECTION (mandatory).** * **Proven experience in CREDIT CARD (TDC) collections** — a key requirement. * Additional experience considered in: * Personal loans * Auto or mortgage loans (accepted as complementary) * **Prior experience in leadership or coordination roles within collections.** * Strong leadership and communication skills. * Analytical ability, problem-solving skills, and decision-making capability. * Goal-oriented mindset, both individually and for the team. * **Flexible working hours.** * **Availability to work on holidays** (paid in accordance with applicable law). * Proactivity, dynamism, and ability to handle pressure. **What We Offer:** * Monthly gross salary up to: * Base Salary: **$15,000 gross** * Performance Bonus: 17k * Team Bonus: up to 25% * **Guaranteed bonus** for the first 45 days upon joining the company. **Benefits:** * IMSS, Infonavit, etc. * 12 vacation days * 15-day Christmas bonus (aguinaldo) * 25% vacation premium * Major Medical Expense Insurance and Life Insurance **Work Schedule:** * Monthly rotating schedule based on performance * 8-hour daily shifts with one day off per week * Weekend shift: intermediate schedule from 10 a.m. to 6 p.m. **Education:** * Completed high school diploma **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Expert level **Departmental Function:** Accounting / Finance **Industry:** Financial Services **Skills:** * LEADERSHIP * COMMUNICATION * RESPONSIBILITY *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=697ac07c6f00003e00fea205&source=indeed*